How many days do I have to return my item?
You have 30 days from delivery to return any item for any reason. Just log into your account and initiate a return. We’ll email you a prepaid return label within 24 hours.
[FAQ]
Frequently Asked Questions
Do I have to pay for return shipping?
No! We provide free prepaid return labels for all returns within 30 days. Simply print the label we email you and drop off your package at any carrier location.
When will my refund appear in my account?
Refund timelines depend on your payment method:
Your bank or card issuer may take an additional 1-2 business days to post the credit to your account.
What if my item arrives damaged?
If your item arrives damaged, contact us within 24 hours with photos:
Phone: +16197248555
Email: info@saleelparfums.com
Hours: 9 AM–9 PM EST, Monday–Friday
You’ll receive a full refund or replacement at no cost, including free return shipping.
How long does shipping take?
- Continental US: 3-5 business days
- Alaska & Hawaii: 5-7 business days
- Rush Shipping (48 hours): Available at checkout for select items ($29.95)
Do you offer free shipping?
Yes! Free shipping on orders $75+ in the continental US. For Alaska & Hawaii, free shipping on orders $100+.
Can I change my address after ordering?
Before shipment: Yes. Contact us immediately at +16197248555 or info@saleelparfums.com.
After shipment: You'll need to contact the carrier using your tracking number, or contact us to explore available options.
What if my package doesn't arrive?
- Check your tracking number on the carrier's website.
- Wait 2-3 additional business days (delays happen).
- If still not received after 10 business days
contact us:
Phone: +16197248555
Email: info@saleelparfums.com
How do I contact customer service?
We're here to help!
Phone: +16197248555
Email: info@saleelparfums.com
Hours: 9 AM–9 PM EST, Monday–Friday
We respond to emails within 24 business hours.