Return & Refund Policy

ONLINE RETURNS

Subject to meeting the conditions set out in this Returns and Exchanges section, we offer a “no questions asked” free-returns policy which allows you to return delivered items to us for any reason up to 30 days after the delivery of your Order. All returns include free prepaid shipping labels.

In order to qualify for a refund, all items (including promotional gift items accompanying the Order) must be returned to us within 30 days of Order receipt with the following conditions:

  • Items must be unaltered, unused and in full sellable condition (or the condition in which they were received from us or our agents).
  • Items must be in their original packaging/box/dustcover and with all brand and product labels/tags/instructions still attached. Authenticity cards, where provided, should also be returned.
  • The return must be accompanied by the original Order confirmation.

Returns Process

  1. Log into your account and navigate to your order history
  2. Select the order which you wish to return and select the items to be returned
  3. Follow the return process wizard
  4. We will email you a free prepaid return label within 24 hours
  5. Drop off your package at any UPS, FedEx, or USPS location
  6. Our team will contact you if additional information is needed

Refund Process

Refunds will only be processed after completing the Return Process and the item/s returned have been approved. After approval, we will issue a refund of the full value of undamaged items duly returned.

Your refund will be processed via the following methods:

  • Credit Card payments: Refunded back to the card used in the purchase within 5-7 business days
  • PayPal / Digital Wallet payments: Refunded within 3-5 business days
  • Bank Transfer: Refunded within 5-10 business days (depending on your bank)

Note: Your bank or card issuer may take an additional 1-2 business days to post the credit to your account.

Item Return Policies

Damaged Goods and Incorrectly-Fulfilled Orders

If you receive an item that is damaged or not the product you ordered, please arrange for return of the item to us using the Returns Process above. The item must be returned in the same condition you received it in within 30 days of receipt to qualify for a full refund. Replacements may be available depending on stock.

If an item has a manufacturing defect, it may also qualify for a manufacturer's defect warranty. If you believe your item is defective, please contact us:

Phone: +16197248555
Email: info@saleelparfums.com
Hours: 9 AM–9 PM EST, Monday–Friday

Packaging

Please take care to preserve the condition of any product packaging. If the outer box arrives damaged due to handling in transit, we will still process your refund. If packaging damage occurs during return shipment due to your handling, we may need to adjust the refund amount accordingly.

Our agents may ask to inspect returned items upon receipt, but that initial inspection does not constitute a guarantee of your eligibility for a full refund.

Exchanges

We are happy to offer exchanges subject to stock availability. Please contact our customer service team to arrange an exchange with a free return label:

Phone: +16197248555
Email: info@saleelparfums.com
Hours: 9 AM–9 PM EST, Monday–Friday

Alternatively, you can follow the standard returns process and place a new order for replacement items.

Customer Care

We pride ourselves on the highest quality luxury products at Saleel Parfums. If your product is damaged or has a fault, we want to know about it.

Phone: +16197248555
Email: info@saleelparfums.com
Hours: 9 AM–9 PM EST, Monday–Friday

We reserve the right to monitor returns and to refuse Orders from customers with excessive return levels.

Consumer Rights

Nothing in this Returns section is intended to affect any consumer rights that you may have under US consumer protection laws or your state's specific laws. Your statutory rights are not limited by this policy.